These are all real statements I’ve heard in the last few weeks: “Oh we don’t worry about observing our high-performing call center reps. We just focus on the ones who are struggling.” “John doesn’t really need a training and development plan like everyone else, he’s got his job
Read MoreHow to Conduct Painless, Practical Employee Performance Reviews
Doctors alike often dread annual performance reviews, but when they are done well those reviews can help your practice. Employee reviews are “one of the best management tools you can have to improve performance.” Both doctor and employee will benefit from performance appraisals. Employees generally want
Read MoreThe Power Of Saying “No”
Even if an opportunity sounds promising, sometimes turning it down could be the best business decision you make. If you are fortunate enough to be successful, people and companies will want to do business with you. That can be a good thing. It can also lead you down a path that could bring your practice or
Read MoreWhat The Best Leaders Understand About Themselves
Leadership is for most dentists an under developed necessary strength for practice SUCCESS. Are you in touch with your values, motivations and goals? These 6 steps will start your journey of self-discovery so you can lead your practice to success. Truly great leaders know themselves well. They understand
Read MoreIs Your Team Flying Blind Under Your Leadership?
Bosses often tout the importance of everyone “singing from the same choir book” or a variation of that theme. The point, they stress, is that everyone needs to communicate constantly so that team efforts are being directed efficiently and productively toward the same goals.Why is it then that many
Read MoreCHANGING The Dental World As WE Know IT!!
We Are witnessing some big worldwide CHANGES — great shifts of power. It means that we’re also witnessing the greatest shift in thinking. Some of you may remain in old habits and perhaps feel panicked. Some may resist the CHANGE, or stay in denial. Perhaps the following bullet points on change,
Read MoreTop 10 Business Tips
1. Listen more than you talk. If you don’t, you’ll ruin your chance to be truly helpful to your customers. 2. Don’t leave voicemails longer than 30 seconds long.Any longer and you’re invading someone’s schedule and wasting their time (and yours). 3. Treating employees like people, not
Read MoreThe Six Secrets to a Fulfilling Life
1.In life it doesn’t matter how many times you stumble and fall down. What really counts is how many you stumble and get back up. 2.Live each day as if it’s your last. It just might be. 3.Set Goals you can stay passionate about. Passion is power. 4.In order to receive, you have to
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