When facing a crisis many just try to “get through it” with the least amount of damage – they are willing to be a victim as opposed to a master of their circumstances. They put their heads in the sand (and get their competitive/market share butt kicked). Some hunker
Read MoreCreate True Customer Loyalty: 10 Rules
True customer loyalty means making the relationship the most important thing you do. No one understood that better than Walt Disney. He called his customers “GUESTS” and we call ours patients. Patient loyalty will always come from having a very strong relationship with your patients. When they see you as
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