If 9 of every 10 employees in your organization felt engaged in their work, you’d have one outstanding culture. It can happen. Want to know how? It’s as basic as one, two, three . . .
These are all real statements I’ve heard in the last few weeks: “Oh we don’t worry about observing our high-performing call center reps. We just focus on the ones who are struggling.” “John doesn’t really need a training and development plan like everyone else, he’s got his jobRead More
8 PERMANENT GAME CHANGERS Dentistry now faces its very own set of rising challenges to the status quo. By themselves, these issues might have been confronted and dealt with successfully over time, without causing any great harm. But in the context of our wounded economy, seriousRead More
When it comes to the ‘business’ of dental practice, the majority of dentists are inflexible and unwilling to embrace change. Given this resistance, they are blind to the many opportunities becoming available as a result of these changes. They are unable to recognize the possibilities created by theseRead More
INTRODUCTION Whether you’re a solo practitioner, or starting or joining a group practice, you must know where you are heading and what the end game is. Everything has a beginning and an end. If you visualize how you want your dental practice to end, shaping the journey is moreRead More
In 2006, here are some of the comments we were hearing about the dental industry. They went like this. "Dentistry is recession proof" and "People will always need their teeth." Marketing budgets were flush, dental tradeshows were the place to be, dentists’ incomes were at theirRead More
A recent study indicates that employers have a major effect on employee engagement — and that the rate of engagement around the country may be at an all-time low of about 30%. You can improve these numbers in your practice areas, where you can improve your management style. But you have to tread carefullyRead More
Over the years, I have talked with hundreds of dentists and analyzed dozens of dental practices. I discovered that that success in dentistry is primarily due to skill sets in three diverse areas — Clinical Skills, Business Skills, and Relationship Skills. While any one of the three skill sets can be aRead More
Whether you are the head “honcho” of a Corporate America Company, or the leader doctor of a dental practice, it is a big challenge . As a leader in your organiz-ation, your success directly impacts your success and of people on your team. The right leadership qualities can propel your team forward —Read More
It’s surprising how easy it is to lose sight of the important things in life. Busy schedules and weekly routines have a tendency to put your brain on autopilot. Some of life’s Essential Truths need repeating.