Showing TEAM members how important they are to you and your practice isn’t hard. In fact, it takes mere seconds of your time — and can boost morale and performance.
Recognize hard work and motivate your TEAM by regularly using these phrases in your conversations with them:1. “That was Read More
We Are witnessing some big worldwide CHANGES — great shifts of power. It means that we’re also witnessing the greatest shift in thinking. Some of you may remain in old habits and perhaps feel panicked. Some may resist the CHANGE, or stay in denial. Perhaps the following bullet points on change,Read More
1. Listen more than you talk. If you don’t, you’ll ruin your chance to be truly helpful to your customers. 2. Don’t leave voicemails longer than 30 seconds long.Any longer and you’re invading someone’s schedule and wasting their time (and yours). 3. Treating employees like people, notRead More
1.Don’t do all the talking — Ask your patients how they are, if they’re having any problems and listen carefully to what they say. 2. Begin with an outline — Start your discussion with the big picture and work your way into more detail, asking your patient if they have any questions along theRead More
1.In life it doesn’t matter how many times you stumble and fall down. What really counts is how many you stumble and get back up. 2.Live each day as if it’s your last. It just might be. 3.Set Goals you can stay passionate about. Passion is power. 4.In order to receive, you have toRead More