If 9 of every 10 employees in your organization felt engaged in their work, you’d have one outstanding culture. It can happen. Want to know how? It’s as basic as one, two, three . . .
These are all real statements I’ve heard in the last few weeks: “Oh we don’t worry about observing our high-performing call center reps. We just focus on the ones who are struggling.” “John doesn’t really need a training and development plan like everyone else, he’s got his jobRead More